Coffee is a perishable product and is packed to maintain freshness and quality.
For this reason, returns are not accepted once the product has been opened.

Eligible Cases for Replacement or Refund

Refunds or replacements may be considered in the following situations:

• Product received damaged during transit
• Incorrect product delivered
• Packaging received in a tampered or defective condition

Reporting an Issue

Customers must report such issues within 48 hours of delivery by contacting us with:

• Order number
• Photographs of the product and packaging
• A brief description of the issue

Refund Processing

Once the issue is reviewed and approved, refunds will be processed to the original payment method within 5-7 business days
Shipping charges are non-refundable unless the product received was damaged or incorrect.